Contact and help at Lucky Boom
Customer service is always reachable via live chat and email, at night and at weekends too, and usually replies within a few minutes.
| My question | Channel I would choose |
|---|---|
| Login problem or bonus question | Live chat |
| Verification documents | Email or the place your account points you to |
| Complaint about a payout | Email, so everything is in writing |
| Setting a limit or a break | Chat, and ask for email confirmation |
How to document a complaint
- Note the date, amount and payment method.
- Take screenshots of error messages and your transaction history.
- Send everything by email and keep the reply.
- Keep in mind the KSA does not supervise this casino; see licence and safety.
Questions I often get
Is customer service free?
Yes, chat and email cost nothing.
How fast does the chat reply?
Usually within a few minutes, at any time of day.